HomePod setup bug afflicts some frustrated owners

An apparent bug has left some HomePod owners unable to get their new Apple smart speakers up and running. Complaints about a mysterious “Setup Failed -6722” error message surfaced soon after HomePod launched last Friday. The problem began trickling onto Apple’s support site, Reddit and other forums over the weekend. The HomePod setup bug seems related […]

(via Cult of Mac – Tech and culture through an Apple lens)

Cult of Mac

Some HomePod Owners Still Plagued With Setup Issues

Days after the HomePod was released, there are still some new HomePod owners who are unable to use their new speakers due to HomeKit and Wi-Fi-related setup errors.

Because it’s controlled entirely through Apple’s Home app, HomePod connects to HomeKit and relies on a functional HomeKit setup to function properly. Based on reports on Reddit, the Apple Support Communities, and the MacRumors forums, there are a handful of different errors people are running into.

The most common issue seems to be error -6722 or a blank white screen when setting up HomePod, caused by a bugged HomeKit setup. According a HomePod troubleshooting document Apple published this week, there are several possible fixes for the issue.

Image via AppAdvice

First and foremost, devices need to be running the latest version of iOS (iOS 11.2.5 or iOS 11.3 if you’re on a beta) and both the Music and Home apps need to be installed on your device. HomePod also requires both two-factor authentication and iCloud Keychain to be turned on.

If these settings are enabled and you’re still seeing the error message and a screen in the Home app that says “Loading Accessories and Scenes,” Apple says to let the Home app load for 30 minutes or longer until an option to erase and reset app comes up. It’s not immediately clear that you need to run the app for so long to get to that erase option, so make sure to leave it open and running for the full period of time to get to the reset menu.

We had our own issues here at MacRumors, and one of our HomePod setups wasn’t fully functional. We weren’t running into the error message above, but none of the HomePod’s settings were available. We were able to fix this issue by opening up the Home app, tapping the location arrow at the top left of the device, and choosing the “Remove Home” option to nix our current HomeKit setup.

After doing that and creating a new Home with a HomeKit device before attempting to re-add the HomePod, we were able to successfully set up the HomePod with HomeKit, so that’s something other HomePod users with issues might want to try.

Other people have had success resetting the HomePod and trying again, logging out of iCloud, and resetting Wi-Fi, but redoing the HomeKit setup entirely seems to be the most reliable fix. There are. however, instances where even these fixes have not worked for a bugged HomeKit setup, and in that situation, you’re going to need to get in touch with Apple Support for more advanced troubleshooting.

If you’re running into a different setup issue, such as a failed Wi-Fi connection, it’s worth noting that HomePod requires a WPA/WPA 2 Wi-Fi network. Some MacRumors readers were having problems with HomePod not properly recognizing their WPA network, and a reliable fix appears to be unplugging the HomePod and tweaking Wi-Fi settings to disable both auto join and audio login. HomePod does not work with Enterprise Wi-Fi setups or public or subscription networks with sign-in requirements.

Having ongoing HomePod issues with your own HomeKit setup? Let us know in the comments.

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HomePod Setup Failed 301003 Error: How to Fix

HomePod Setup Failed 301003

A handful of users are getting 301003 error while setting their Apple smart speaker. I have looked into the issue and found some workable solutions that could fix HomePod setup failed 301003 error.

I suspect this problem could be due to the poor Wi-Fi connection. However, I don’t rule out the possibility of some other villains like faulty Bluetooth connection. Whatever could be spoiling your party, let’s nab the culprit and take it to the task without any further ado!

HomePod Setup Failed 301003

How to Fix Setup Failed 301003 Error on HomePod

Before going ahead, make sure you have fully covered the basic requirements:

  • Be sure your iPhone or iPad is running iOS 11.2.5 or later.
  • iCloud Keychain must be enabled on your iOS device to let the smart speaker access some of your information. Settings → Apple ID banner → iCloud → Keychain → iCloud Keychain.
  • Make sure you have already set up two-factor authentication for your Apple ID.

Solution #1: Check Your Wi-Fi Connection

HomePod requires your local Wi-Fi connection to work. Make sure it’s working properly.

Open Settings app on your iOS device → Wi-Fi → turn off Wi-Fi. Now, wait for some time and check out if it is working effectively or not.

If Internet hasn’t yet returned to normalcy, remove the Wi-Fi network, restart your device and then connect to the network again.

Open Settings app on your iOS device → Wi-Fi → tap on the “i” button next to the Wi-Fi network → tap on Forget this device and confirm. Now, restart your device and reconnect to the network.

Hopefully, Wi-Fi begins to work well. If you don’t see any improvement, head over to this troubleshooting guide to try out several other tricks to fix the Wi-Fi issue in iOS 11.

Solution #2: Turn OFF/ON Bluetooth On your iOS Device

HomePod requires Bluetooth connection to communicate with your iOS device. Trying turning it OFF/On Bluetooth.

Open Settings app on your iOS device → Bluetooth → turn off the switch. Now, wait for a couple of seconds and turn it back on.

Now, try setting up the speaker. If you get through the process without any issue, wonderful! But if you still face the problem, move to the next trick.

Solution #3: Reset HomePod Manually

Reset the speaker manually. To do so, unplug the HomePod and plug it back in.

Then, press and hold on top of the speaker. Keep pressing until the three beeps sound is heard.

Once you have manually factory reset your speaker, you shouldn’t have any problem while setting it up. Go ahead with the process.

Still No luck?

If none of those mentioned above tricks have worked for you in resolving the 301003 error on the HomePod, there might be some stubborn issue preventing the speaker from setting up properly. Don’t waste any time; contact Apple Support for help.

Have your say

Which one of the solutions mentioned above came for your rescue? Share your feedback in the comments below.

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