NHS in Merseyside sets sights on digital innovation

More than a decade on from IT centralisation and the selection of Sunrise as a platform partner, NHS Informatics Merseyside and Sunrise are partnering up again for automation and innovation.

The search for marginal gains and efficiencies has long been part of the UK government’s wider strategy for the NHS. That process has resulted in the centralisation of IT services for several NHS Trusts.

A notable example is the formation of Informatics Merseyside which, with the support of service management solution provider Sunrise, now has 18,000 users, handles 132,000 requests a year, and provides round-the-clock support to specialist NHS trusts, clinical commissioning groups, general practitioners and professional bodies in the Liverpool area.  

Read more: Flexible wearables: a game-changer for connected healthcare

Integrating new channels

The majority of support requests are currently made either by phone or through webforms. But Informatics Merseyside plans to integrate new communication methods, including live chat, as part of the Sunrise’s incident management process. The result will be real-time support that allows NHS staff to get to the root of issues, fast.

Sunrise’s platform has already shown adaptability for several Informatics Merseyside projects focused on automation. These include a password reset function, which allows Sunrise to authenticate users directly. It’s also displayed in the immediate, automatic permission given when NHS staff need to access particular folders on NHS Trust systems. Previously, such requests took a full working day to go through.

Another digital initiative underway between Informatics Merseyside and Sunrise is attempting to emulate the consumer online shopping experience, but for NHS IT staff. A new portal will enable users to select the software, hardware and services they need to build a business case, while automatically recommending additional products in line with their needs.

Read more: AI diagnostics could save NHS millions, Ultromics claims

Automation gives staff more time

David Gordon, head of IT service operations at Informatics Merseyside, suggests that the push for automation is symptomatic of a change of culture in the NHS. 

“As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value”, he said.

“Our Shift Left strategy aims to automate activities, freeing up service desk time. Sunrise has helped drive a cultural change within the organisation, allowing us to innovate and deliver the easy experience that our increasingly digital customers expect, whatever their needs.”

Internet of Business says

According to surveys, the combination of automation and innovation appears to be working. Informatics Merseyside reports a 98 percent customer satisfaction level with its service desk.

Geoff Rees, director of business services and sales at Sunrise, believes that Informatics Merseyside is a good example of a service desk moving from reactive to proactive. 

“The role of the service desk is changing rapidly – moving from reactive incident management to proactively supporting a better, consumer-led experience for all users,” he said.

“The success of Informatics Merseyside in extending the services it offers into areas such as online shopping, live chat and automation, based on our platform, demonstrates how the service desk can accelerate digital innovation, benefiting the entire organisation.”

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FCC hopes opening up communication airwaves will boost innovation

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Telecom-Focused Cryptocurrency Telcoin Joins GSMA as Stage is Set for Major Innovation

It’s one of the hidden gems of cryptocurrency, if you ask any crypto geniuses in-the-know.

Telcoin — or TEL — announced this week that the company is now officially a member of the GSMA , “joining nearly 800 operators and more than 300 companies in the mobile ecosystem,” a tweet from the Telcoin team explains.

“Telcoin is the first telecom-focused cryptocurrency, distributed in partnership with GSMA network operators to mobile subscribers globally,” Telcoin’s page on the GSMA site elucidates. “Our central mission is financial inclusion – empowering a broad spectrum of mobile users with expanded access to the global financial system of the future. With or without a bank account, Telcoin can be used by anyone – tech-savvy smartphone users, unbanked feature phone users, and the rapidly growing middle segment of underbanked smartphone users alike.”

Following it’s successful ICO in January, the Telcoin team has reaffirmed its commitment to an ambitious roadmap for 2018 and beyond — a mission that could forever alter the mobile fintech landscape.

“By combining the reach of mobile networks and the fast, borderless nature of blockchain technology, we provide an easy and secure gateway to cryptocurrency adoption on any mobile device,” the GSMA profile of Telcoin clarifies.

Telcoin Pte. Ltd. is based in Singapore with a team operating out of Tokyo, Japan.

To learn more about Telcoin and its stated plans for “financial inclusion in a mobile world,” click here.

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stayhealthy’s History of Innovation Paves Way for a Future of Healthy Progress

When it comes to self help resources in the modern digital healthcare space, few tools and technologies truly bestow upon the masses real power and inspiration to take control of their health and leverage mobile and web based platforms for meaningful, sustained self improvement.

stayhealthy, Inc., however, has managed to deliver where few others could.

Founded in 1995 with the goal of making medical-grade health monitoring devices affordable and accessible to average people in their own homes, stayhleathy has spearheaded a litany of industry firsts and pioneering efforts, the impact of which continues to reverberate for the benefit of consumers worldwide.

stayhealthy has been at the forefront of public health for the past 16 years, with public health blood pressure kiosks testing nearly two people every second in the United States in 2017 alone.

Leveraging over two decades of experience in the health sector, stayhealthy famously received FDA approval for the first true innovation in body fat screening since the development of BMI in 1833.

The secret sauce to stayhealthy’s success? A commitment to allowing users to proactively take control of their health.

As times and consumer technologies evolve, however, so must the ways in which stayhealthy strives to achieve its mission for self empowerment.

Most recently, the company recognized the need to create health monitoring tools that people can easily access and engage with their mobile phone and other portable devices. With the number of cellphones in the U.S. now exceeding the U.S. population, stayhealthy’s shift in focus to mobile is designed to put control back in the hands of the public.

Today, mobile is the catalyst helping stayhealthy develop technologies that will not only excite and engage health-conscious consumers, but lead individuals down a path of lasting greater health and wellness.

Supporting The Journey

Let’s face it. A Multitude of mobile health resources come up short on both engaging and inspiring users to take control of their health. After purchasing or downloading the resource in question, many folks simply feel isolated and left

to their own devises — literally and figuratively. Consequently, they quickly fall of the track and fall short of finding better health.

stayhealthy takes a different approach, as the company aims to serve as a living, breathing resource capable of supporting people through their health journey. How do they pull it off? In short, stayhealthy connects users with dynamic cross-channel interactions via the company’s interactive health engagement platform that features a free mobile app network for consumers to use.

Well aware of the fact that the worst thing you can do is tell someone there is a problem, and not provide the solutions or information about what to do next, the stayhealthy process takes a proactive approach to assessing, evaluating, and planning a path toward improved wellness.

The Prognosis for Augmented Reality in Healthcare

Last week, stayhealthy broke the news that its company has partnered technologies, talents and resources with Augmently, Inc. to incorporate patented Augmented Realism™ to the stayhealthy learning experience.

Harnessing the power of augmented reality to improve and embellish mobile-focused health management, stayhealthy will lean on AR’s singular ability to create tools and results with which users can easily engage.

Stayhealthy gives users access to solutions they can administer for themselves with a high degree of success.

Contrary to the broader medical field and other scientific sectors seeking to adopt AR through the required use of a wearable device or headset, stayhealthy is developing extremely compelling content which is accessible to everyone via the technology already at their disposal — mobile phones.

So while stayhealthy’s history makes for an exciting and uplifting read, the past is undoubtedly prologue when looking ahead to the company’s future plans – plans we couldn’t possibly be more excited to follow in the months and years ahead.

To follow along for yourself, or to learn more about the next-level aspirations and technology deployments by stayhealthy, visit their official website here.

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