Owners of the pricey iPhone X have been making their way to online forums to complain about being unable to take calls on their handsets.
According to multiple reports, hundreds of users have been affected by a new software flaw that results in their phone’s display freezing.
They’ve taken to Apple’s official support forum to warn others about the latest iPhone X bug. Apparently, they’re receiving calls but cannot answer them because the “slide to answer” function is nowhere to be found.
One user said: “Sometimes the screen does not turn on and this problem can last for a few seconds or remains permanent until I do a forced reboot. They have already sent my phone to service.”
Another explained: “I have the same issue. I have updated to the last OS and still am having the same issues.
The user also said they are “having issues with CarPlay not being recognized sometimes or freezing or the (non-jailbroken) iOS Springboard rebooting while using the phone and specially while CarPlay is active.”
Apple hasn’t commented on the situation, but it’s thought that the company has learnt about the issue and is telling customers to restart their iPhone X. However, according to users, this fix is only temporary. A forum poster claims that it lasts for “15 more calls”, but the problem soon comes back.
While the forum post focuses on the iPhone X, a user quickly points out that this issue extends to some of Apple’s other smartphones. “This happening to literally all iPhones from iPhone SE , 6, 6s, 7 n [and] X models,” they said.
But after completing a back-up and resetting their handset through the computer, the user suggested that they were able to eradicate the bug. Someone else said they’re having this issue with WhatsApp, too.
A commenter explained that most iPhone X users they know “are facing these issues including my friends and colleagues.”
They said: “There is also another issue i found with proximity sensor while in call. The display doesn’t come back on even when i take away the phone from my ears while on call.”